Chief Operating Officer
Darlene has decades of experience in the insurance industry, specializing in client service as well as operational leadership roles. She began her career in both Client Service and Broking roles with a large international brokerage firm. Over her 30-year career with another global broker, Darlene specialized in providing insurance and risk management solutions to public entities as well as project management and operations in Vancouver. In most recent years, she held the role of Regional Operations leader for Canada as they transformed to a North American business model. She is an early adopter and enjoys working collaboratively with teams to continuously improve how we deliver the best services to clients.
Darlene is a Canadian Accredited Insurance Broker (CAIB) through the Insurance Brokers Association of British Columbia. Outside of work, Darlene enjoys many outdoor activities like flyfishing, adventure motorcycling and has recently begun to learn sailing with the goal of travelling the world.